Outage in Superhuman

Delays in Ask AI email indexing

Resolved Minor
December 03, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.
Components affected
Superhuman
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/03/2024 08:34PM

The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.

MONITORING 3 months ago - at 12/03/2024 05:57PM

We have implemented a fix for the email indexing delay. While some lag in indexing persists, it is progressively improving. Our team is actively monitoring the situation to ensure indexing resumes at normal speed.

INVESTIGATING 3 months ago - at 12/03/2024 02:40PM

We have identified the root cause of the issue causing delays in email indexing for Ask AI. Our team is actively working on a fix to restore normal indexing functionality.

INVESTIGATING 3 months ago - at 12/03/2024 02:29PM

Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.

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