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Outage in Superhuman

Emails marked Done reappearing in the Inbox

Resolved Minor
July 06, 2026 - Started 11 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Superhuman's desktop app experienced a 5.7-hour issue where emails marked as Done were reappearing in the Inbox, affecting Outlook/Microsoft accounts only. The root cause was identified and a fix was deployed, with previously affected emails automatically correcting themselves upon app update. The incident has been fully resolved.

We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.
Components affected
Superhuman

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 07/06/2026 10:23PM

This issue has been resolved. Emails marked as Done are no longer reappearing in the Inbox, and any previously affected emails will correct themselves automatically once your app updates to the latest version. Thank you for your patience.

MONITORING 11 days ago - at 07/06/2026 07:40PM

We've rolled out a fix and are now monitoring the results. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update once we've confirmed the issue is fully resolved.

IDENTIFIED 11 days ago - at 07/06/2026 06:56PM

We're aware of an issue where some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app, affecting Outlook accounts.

We have identified the cause and are working on a fix. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update here as we begin to monitor the fix.

INVESTIGATING 11 days ago - at 07/06/2026 04:45PM

We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.

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