Outage in Superhuman

Feature outage for custom Auto Labels and Auto Summaries

Resolved Minor

February 19, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

Components affected

Superhuman

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/20/2026 12:12AM

This incident has been resolved.

MONITORING about 2 months ago - at 02/20/2026 12:03AM

OpenAI have determined the root cause and we are seeing our error rates return to normal.

INVESTIGATING about 2 months ago - at 02/19/2026 09:26PM

We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI.

We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.

Thank you for your patience and understanding.

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