Outage in Superhuman
Degraded processing
Resolved MajorIncident Report
Summary AI Generated
Superhuman experienced a 16.8-hour major incident caused by high database pressure that degraded processing capacity across its platform. Email sending, mail sync, attachment uploads, notifications, and Auto Labels were all delayed or failing for Gmail and Outlook users. The issue was resolved by reverting the change that caused the excess load and deploying a fix, with all mail delivered late but none lost.
We are having a degradation on the processing capacity due to high DB pressure
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 11/03/2026 12:30PM
This incident is resolved. Mail delivery, sending, notifications, and Auto Labels are working normally for Gmail and Outlook accounts. Mail that arrived during the incident was delivered late, and we found no lost mail. We're sorry for the disruption. Thank you for your patience.
MONITORING
12 days ago - at 11/02/2026 10:34PM
The system is still recovering. New mail can arrive a few minutes late for Gmail accounts. Notifications and Auto Labels for that mail can be late too. Outlook accounts are up to date. We are watching the system until it fully recovers.
MONITORING
12 days ago - at 11/02/2026 08:20PM
The change that lowers the load is in production.
Sending is still delayed. Notifications and Auto Labels can still be late. Mail stays slow while the backlog clears.
IDENTIFIED
12 days ago - at 11/02/2026 07:58PM
Mail is slower than usual. Sending is delayed, and some messages fail to send. Attachment uploads are slow. Notifications and Auto Labels can be delayed.
We stopped the change that caused the extra load. A change that lowers the remaining load is merged and waiting to deploy. Sync that already started is still running, so the slowdown continues.
IDENTIFIED
12 days ago - at 11/02/2026 07:47PM
We are having a degradation on the processing capacity due to high DB pressure
Latest Superhuman outages
Degraded Service for Outlook Users - 1 day ago
Emails marked Done reappearing in the Inbox - 4 months ago
Feature outage for custom Auto Labels and Auto Summaries - 9 months ago
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