Outage in Superhuman

Degraded Ask AI Performance

Resolved Minor
March 13, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.
Components affected
Superhuman

Need to monitor Superhuman outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/13/2025 06:37PM

Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.

IDENTIFIED 7 months ago - at 03/13/2025 03:34PM

Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.

INVESTIGATING 7 months ago - at 03/13/2025 02:45PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 03/13/2025 02:40PM

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.

Latest Superhuman outages

Microsoft sends failing - 27 days ago
Degraded reminder creation - about 1 month ago
Elevated Memory Usage - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook