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Outage Details
We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.
Components affected
SuperhumanLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/13/2025 06:37PM
Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.
IDENTIFIED
about 2 months ago - at 03/13/2025 03:34PM
Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.
INVESTIGATING
about 2 months ago - at 03/13/2025 02:45PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/13/2025 02:40PM
We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.
Latest Superhuman outages
Degraded Send operations for Microsoft users - 23 days ago
Unstable Send Behavior from Android Devices - about 1 month ago
Microsoft Outlook service disruption - about 1 month ago
Ask AI Service Outage - about 2 months ago
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