Outage in Superhuman

Degraded Ask AI Performance

Resolved Minor
March 13, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Superhuman status page and multiple sources to provide up-to-date information. Check back with us for the latest Superhuman uptime status.

Outage Details

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.
Components affected
Superhuman
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2025 06:37PM

Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.

IDENTIFIED about 2 months ago - at 03/13/2025 03:34PM

Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.

INVESTIGATING about 2 months ago - at 03/13/2025 02:45PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/13/2025 02:40PM

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.

Be the first to know when Superhuman and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3969 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook