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Outage in Superhuman

Degraded Ask AI Performance

Resolved Minor
March 13, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.
Components affected
Superhuman

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 03/13/2025 06:37PM

Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.

IDENTIFIED 12 months ago - at 03/13/2025 03:34PM

Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.

INVESTIGATING 12 months ago - at 03/13/2025 02:45PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 03/13/2025 02:40PM

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.

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