Outage in Superhuman

Slow response times for Ask AI and delay in indexing new messages

Resolved Major
April 25, 2025 - Started 27 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Superhuman
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/27/2025 04:00AM

This incident has been resolved.

MONITORING 26 days ago - at 04/26/2025 05:03PM

Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

INVESTIGATING 26 days ago - at 04/26/2025 01:51AM

We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today.

We will be working on upgrading the underlying hardware over the weekend.

INVESTIGATING 26 days ago - at 04/25/2025 06:52PM

We're continuing to investigate the root cause of slow queries.

INVESTIGATING 27 days ago - at 04/25/2025 05:17PM

We are currently investigating this issue.

Latest Superhuman outages

Ask AI Service Outage - about 2 months ago
Delayed sends - 2 months ago

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