Outage in Superhuman
Slow response times for Ask AI and delay in indexing new messages
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/27/2025 04:00AM
This incident has been resolved.
MONITORING
12 months ago - at 04/26/2025 05:03PM
Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.
INVESTIGATING
12 months ago - at 04/26/2025 01:51AM
We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today.
We will be working on upgrading the underlying hardware over the weekend.
INVESTIGATING
12 months ago - at 04/25/2025 06:52PM
We're continuing to investigate the root cause of slow queries.
INVESTIGATING
12 months ago - at 04/25/2025 05:17PM
We are currently investigating this issue.
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