Outage in Superhuman

API services unavailable as a downstream effect of the large AWS outage

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.
Components affected
Superhuman

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 04:01AM

We've confirmed that all functionality is operating as expected.

MONITORING 1 day ago - at 10/21/2025 01:28AM

Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.

INVESTIGATING 1 day ago - at 10/21/2025 12:25AM

Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.

INVESTIGATING 1 day ago - at 10/20/2025 09:05PM

- We are still looking at solutions to get all our features online for our customers.
- Our backend systems are still suffering the impact of the large AWS outage.

INVESTIGATING 2 days ago - at 10/20/2025 08:08PM

- We have created workarounds to get our application back online with our core features like email, reminders and calendar available.
- Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online

INVESTIGATING 2 days ago - at 10/20/2025 07:28PM

We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online

INVESTIGATING 2 days ago - at 10/20/2025 07:14PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/20/2025 07:11PM

We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

source IsDown SuperHuman service currently down Reports started 14 minutes before official outage was reported

Users report SuperHuman service outages with errors like 'Server Error' and inability to connect, despite multiple internet sources. Issues include server errors and app non-responsiveness.

Latest Superhuman outages

Microsoft sends failing - 28 days ago
Degraded reminder creation - about 1 month ago
Elevated Memory Usage - about 2 months ago

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