Outage in Superhuman
Elevated Failure Rates for AskAI Feature
Resolved MinorIncident Report
We are currently investigating an issue affecting the AskAI feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on.
We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.
Thank you for your patience and understanding.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/06/2025 05:07PM
The issue affecting the AskAI feature has been fully resolved. The fix has been successfully deployed and we have confirmed that requests are now completing as expected.
We appreciate your patience while we worked to restore full functionality. If you experience any further issues, please don’t hesitate to reach out.
MONITORING
10 months ago - at 06/06/2025 04:50PM
We have implemented a fix for the issue impacting the AskAI feature and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.
Thank you for your continued patience.
IDENTIFIED
10 months ago - at 06/06/2025 03:38PM
We are currently investigating an issue affecting the AskAI feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on.
We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.
Thank you for your patience and understanding.
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