Outage in Superhuman
Elevated failure rates for AskAI, Auto Labels and Auto Summaries
Resolved MinorIncident Report
We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on.
We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.
Thank you for your patience and understanding.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/10/2025 09:37PM
The incident has been resolved. All features are now operational again.
MONITORING
10 months ago - at 06/10/2025 08:12PM
We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.
IDENTIFIED
10 months ago - at 06/10/2025 02:46PM
We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on.
We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.
Thank you for your patience and understanding.
Latest Superhuman outages
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