Outage in Superhuman

Write With AI Feature Outage

Resolved Minor
August 06, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with our Write With AI feature.
Components affected
Superhuman

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/06/2025 08:02AM

We have deployed the workaround and are seeing error levels return to normal. Our Write With AI feature is restored.

INVESTIGATING 3 months ago - at 08/06/2025 07:26AM

We've identified the outage to be caused by an incompatibility with a minor API change from OpenAI.
We're implementing a workaround and expect to have this resolved later this evening.

INVESTIGATING 3 months ago - at 08/06/2025 06:35AM

We are investigating an issue with our Write With AI feature.

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