Outage in Suralink

Login Issues - All Regions

Resolved Major
June 12, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue that is preventing some users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Components affected
Suralink Web Application Suralink Web Application Suralink Web Application
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/12/2025 07:15PM

This incident has been resolved.

MONITORING 3 days ago - at 06/12/2025 06:45PM

An issue with an upstream provider has been identified as the cause, and our engineers have implemented a solution to bypass the dependency and restore service. We are monitoring to ensure full resolution.

IDENTIFIED 3 days ago - at 06/12/2025 06:24PM

We have identified the issue that is preventing some users from logging into the application, and our engineering team is working on a resolution.

INVESTIGATING 3 days ago - at 06/12/2025 06:20PM

We are investigating an issue that is preventing some users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

Latest Suralink outages

Slow Response Time - CA Region - about 1 month ago
Slow Response Time and Login Issues - CA Region - about 2 months ago
Login Issues - All Regions - about 2 months ago
Login Issues - All Regions - 2 months ago
Login Issues - All Regions - 2 months ago

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