Outage in Suralink
Login Issues - All Regions
Resolved MajorIncident Report
We are investigating an issue that is preventing some users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 06/12/2025 07:15PM
This incident has been resolved.
MONITORING
5 months ago - at 06/12/2025 06:45PM
An issue with an upstream provider has been identified as the cause, and our engineers have implemented a solution to bypass the dependency and restore service. We are monitoring to ensure full resolution.
IDENTIFIED
5 months ago - at 06/12/2025 06:24PM
We have identified the issue that is preventing some users from logging into the application, and our engineering team is working on a resolution.
INVESTIGATING
5 months ago - at 06/12/2025 06:20PM
We are investigating an issue that is preventing some users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Latest Suralink outages
Files cannot be downloaded from multiple requests at once - All Regions - about 2 months ago
Slow Response Time - CA Region - 6 months ago
Slow Response Time and Login Issues - CA Region - 7 months ago
Login Issues - All Regions - 7 months ago
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