Outage in Suralink

Files cannot be downloaded from multiple requests at once - All Regions

Resolved Major
September 09, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible. Downloading files from individual requests is working as expected. We will provide an update as soon as we have more information.
Components affected
Suralink File Uploads and Downloads Suralink File Uploads and Downloads Suralink File Uploads and Downloads

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/09/2025 09:55PM

The issue preventing files from being downloaded from multiple requests has been resolved.

MONITORING about 2 months ago - at 09/09/2025 09:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/09/2025 07:49PM

We have identified the issue that is preventing files from downloading when multiple requests have been selected. Our engineering team is working on a resolution, and we will provide an update when we have more information.

INVESTIGATING about 2 months ago - at 09/09/2025 06:30PM

We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible.

Downloading files from individual requests is working as expected.

We will provide an update as soon as we have more information.

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