Outage in Suralink
Files cannot be downloaded from multiple requests at once - All Regions
Resolved Major
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Outage Details
We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible.
Downloading files from individual requests is working as expected.
We will provide an update as soon as we have more information.
Components affected
Suralink File Uploads and Downloads Suralink File Uploads and Downloads Suralink File Uploads and DownloadsLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/09/2025 09:55PM
The issue preventing files from being downloaded from multiple requests has been resolved.
MONITORING
5 days ago - at 09/09/2025 09:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 09/09/2025 07:49PM
We have identified the issue that is preventing files from downloading when multiple requests have been selected. Our engineering team is working on a resolution, and we will provide an update when we have more information.
INVESTIGATING
5 days ago - at 09/09/2025 06:30PM
We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible.
Downloading files from individual requests is working as expected.
We will provide an update as soon as we have more information.
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