Outage in Suralink

Secure File Sharing Outlook Add-in & Workpaper Suite access issues

Resolved Major
October 29, 2025 - Started about 20 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.
Components affected
Suralink Secure File Sharing Suralink Secure File Sharing Suralink Secure File Sharing

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/30/2025 12:33AM

The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.

MONITORING about 16 hours ago - at 10/29/2025 09:00PM

The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.

IDENTIFIED about 20 hours ago - at 10/29/2025 05:47PM

We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.

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