Outage in SurveyMonkey

Response data missing from Analyze page

Resolved Major
June 03, 2025 - Started 3 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.
Components affected
SurveyMonkey
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/04/2025 10:04AM

This incident has been resolved.

IDENTIFIED 3 days ago - at 06/03/2025 12:19PM

This issue is impacting NPS Tile data or Multi-Survey Analysis data that is greater than 10 years old. We have identified the cause of this issue and a solution is currently being worked on.

INVESTIGATING 3 days ago - at 06/03/2025 10:59AM

We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.

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