Outage in SweetHawk

Downtime to some apps

Resolved Minor

May 03, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently investigating some apps not loading. * Field Rules * Hide Ticket Fields * Undo * Liquid Placeholders * Future Tickets (version: gelato) * Conditional Fields (version: gelato) * Any other app in "Preview" release (version: gelato)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/03/2024 07:10AM

Records had enough time to propagate and this issue is now deemed resolved. Should you have any ongoing issues, please contact support@sweethawk.com.

IDENTIFIED over 1 year ago - at 05/03/2024 06:59AM

An issue with the load balancer was identified. We've recreated the load balancer and this has resolved the issue, we're still waiting for DNS records to propagate, but it should not take too much longer, apologies for the issues.

INVESTIGATING over 1 year ago - at 05/03/2024 06:27AM

We're currently investigating some apps not loading.

* Field Rules
* Hide Ticket Fields
* Undo
* Liquid Placeholders
* Future Tickets (version: gelato)
* Conditional Fields (version: gelato)
* Any other app in "Preview" release (version: gelato)

Latest SweetHawk outages

Reports of users unable to connect - over 1 year ago

DNS configuration issue - over 1 year ago

Office 365 Calendar connector unavailable for some customers - over 1 year ago

App functions delayed by long periods - over 2 years ago

Zendesk webhook delays - over 2 years ago

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