Outage in SweetHawk

DNS configuration issue

Resolved Major
June 08, 2024 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with a missing DNS record which was overlooked in a recent migration of DNS servers. Some users would have been unable to load apps. Operation of apps has been unaffected.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/08/2024 10:35AM

This incident has been resolved.

MONITORING 7 months ago - at 06/08/2024 10:07AM

We have reinstated the records, but note that users that may have loaded apps while these records were incorrect may need to reset their network. This can be done for example by disabling wifi and then re-enabling it. After some time, this will be automatic.

IDENTIFIED 7 months ago - at 06/08/2024 09:45AM

We have identified an issue with a missing DNS record which was overlooked in a recent migration of DNS servers. Some users would have been unable to load apps. Operation of apps has been unaffected.

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