Outage in SweetHawk
DNS configuration issue
Resolved MajorIncident Report
We have identified an issue with a missing DNS record which was overlooked in a recent migration of DNS servers. Some users would have been unable to load apps. Operation of apps has been unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/08/2024 10:35AM
This incident has been resolved.
MONITORING
over 1 year ago - at 06/08/2024 10:07AM
We have reinstated the records, but note that users that may have loaded apps while these records were incorrect may need to reset their network. This can be done for example by disabling wifi and then re-enabling it. After some time, this will be automatic.
IDENTIFIED
over 1 year ago - at 06/08/2024 09:45AM
We have identified an issue with a missing DNS record which was overlooked in a recent migration of DNS servers. Some users would have been unable to load apps. Operation of apps has been unaffected.
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