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Outage in SweetHawk

Office 365 Calendar connector unavailable for some customers

Resolved Minor
May 21, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are working on an issue with the Office 365 Calendar synchronization feature of the Calendar app. If you are seeing any errors with error "410" then we expect your O365 sync to be completely unavailable at this time. Our apologies for the trouble, we'll update this incident with a timeframe on a fix in due course.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/21/2024 02:40PM

All changes are validated however please note that all Office 365 connections will need to be re-authorized by following the in-app prompts. Should you need any further assistance, please do get in touch via support@sweethawk.com.

MONITORING over 1 year ago - at 05/21/2024 02:19PM

The work has now been completed. To resolve any current or future connection issues please re-authorize all your existing Office 365 calendar connections by following the in-app prompts. If you have any questions or issues, please contact support@sweethawk.com.

IDENTIFIED over 1 year ago - at 05/21/2024 01:54PM

Because we were using a Microsoft API that has since been deprecated and is now being removed we are making an urgent switch to a new API. The release is still being validated but we expect to have a solution shortly. We will advise once your existing connections will need to be updated.

INVESTIGATING over 1 year ago - at 05/21/2024 09:37AM

We are working on an issue with the Office 365 Calendar synchronization feature of the Calendar app. If you are seeing any errors with error "410" then we expect your O365 sync to be completely unavailable at this time. Our apologies for the trouble, we'll update this incident with a timeframe on a fix in due course.

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