Outage in SweetHawk

Reports of users unable to connect

Resolved Major
September 10, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are looking into issues with the AWS EC2 load balancer for zendesk.sweethawk.co which is affecting some customers. Those customers appear unable to load any apps at all. Apologies for this, we are looking into it.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 04:03AM

We are hearing many customers being able to access the apps again. Should you have continued trouble, please do contact us.

MONITORING 3 months ago - at 09/10/2024 03:43AM

There appear to be localised issues with some ISPs in some regions. Our server health is good. If you are affected, please do let us know however as it helps identifying the breadth of the issue. Thanks for your patience and cooperation.

INVESTIGATING 3 months ago - at 09/10/2024 03:20AM

We are looking into issues with the AWS EC2 load balancer for zendesk.sweethawk.co which is affecting some customers. Those customers appear unable to load any apps at all. Apologies for this, we are looking into it.

Latest SweetHawk outages

DNS configuration issue - 7 months ago
Downtime to some apps - 8 months ago
Zendesk webhook delays - over 1 year ago

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