Outage in SweetHawk
Reports of users unable to connect
Resolved MajorIncident Report
We are looking into issues with the AWS EC2 load balancer for zendesk.sweethawk.co which is affecting some customers. Those customers appear unable to load any apps at all. Apologies for this, we are looking into it.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/10/2024 04:03AM
We are hearing many customers being able to access the apps again. Should you have continued trouble, please do contact us.
MONITORING
about 1 year ago - at 09/10/2024 03:43AM
There appear to be localised issues with some ISPs in some regions. Our server health is good. If you are affected, please do let us know however as it helps identifying the breadth of the issue. Thanks for your patience and cooperation.
INVESTIGATING
about 1 year ago - at 09/10/2024 03:20AM
We are looking into issues with the AWS EC2 load balancer for zendesk.sweethawk.co which is affecting some customers. Those customers appear unable to load any apps at all. Apologies for this, we are looking into it.
Latest SweetHawk outages
DNS configuration issue - over 1 year ago
Office 365 Calendar connector unavailable for some customers - over 1 year ago
Downtime to some apps - over 1 year ago
App functions delayed by long periods - over 2 years ago
Zendesk webhook delays - over 2 years ago
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