Outage in SweetHawk

Reports of users unable to connect

Resolved Major

September 09, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are looking into issues with the AWS EC2 load balancer for zendesk.sweethawk.co which is affecting some customers. Those customers appear unable to load any apps at all. Apologies for this, we are looking into it.

Need to monitor SweetHawk outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/10/2024 04:03AM

We are hearing many customers being able to access the apps again. Should you have continued trouble, please do contact us.

MONITORING over 1 year ago - at 09/10/2024 03:43AM

There appear to be localised issues with some ISPs in some regions. Our server health is good. If you are affected, please do let us know however as it helps identifying the breadth of the issue. Thanks for your patience and cooperation.

INVESTIGATING over 1 year ago - at 09/10/2024 03:20AM

Latest SweetHawk outages

DNS configuration issue - over 1 year ago

Office 365 Calendar connector unavailable for some customers - over 1 year ago

Downtime to some apps - over 1 year ago

App functions delayed by long periods - over 2 years ago

Zendesk webhook delays - over 2 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook