Outage in Swell

API and dashboard degraded service

Resolved Major
December 14, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently experiencing degraded performance with our APIs and dashboard. Our team is actively investigating the issue to resolve it promptly. Rest assured, we're diligently working on this and will keep you informed as updates become available.
Components affected
Swell Hosted Checkout Swell Storefronts Swell Storefront API Swell Dashboard Swell Backend API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/14/2023 08:32AM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/14/2023 07:55AM

A fix has been applied and services are returning to normal. We will continue to monitor.

INVESTIGATING almost 2 years ago - at 12/14/2023 07:28AM

Upon a more thorough examination conducted by our engineers, the problem has been reclassified from degraded performance to a partial outage.

INVESTIGATING almost 2 years ago - at 12/14/2023 07:15AM

We're currently experiencing degraded performance with our APIs and dashboard. Our team is actively investigating the issue to resolve it promptly. Rest assured, we're diligently working on this and will keep you informed as updates become available.

Latest Swell outages

Payment processing disruption - about 1 month ago
Experiencing degraded service - about 1 month ago
Storefront API – Degraded Performance - about 1 month ago
Experiencing degraded service - about 2 months ago
Experiencing degraded service - 3 months ago

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