Outage in Syncplicity

MySite US Service Interruption

Resolved Major
January 20, 2024 - Started almost 2 years ago
Official incident page

Incident Report

The MySite US website is currently experiencing accessibility issues. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/22/2024 11:11AM

Our team has fully restored the service.

Summary of Resolution:
The root cause of the incident has been identified and fully addressed.
Thorough testing and monitoring have been conducted to confirm the effectiveness of the implemented solutions.
Performance metrics and user interactions are now within expected parameters.

Next Steps:
Our team will continue to closely monitor the system to ensure ongoing stability.

MONITORING almost 2 years ago - at 01/20/2024 06:01PM

The issue has been fixed and our team is actively observing the system to ensure stability.

Summary of Current Status:
The root cause of the incident has been identified and addressed.
Our team is closely state to validate the effectiveness of the implemented solutions.
We are closely observing performance metrics and user interactions.

Next Steps:
Our team will continue to monitor the situation and conduct thorough testing to confirm that the issue is fully resolved.

IDENTIFIED almost 2 years ago - at 01/20/2024 04:55PM

We appreciate your patience as we investigated the recent service interruption. Our team has identified the root cause of the issue, and we are actively working on implementing a resolution.

INVESTIGATING almost 2 years ago - at 01/20/2024 12:44PM

The MySite US website is currently experiencing accessibility issues. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible.

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