Outage in Syncplicity

Generation of Reports for older data

Resolved Minor
November 28, 2023 - Started about 2 years ago
Official incident page

Incident Report

We are currently investigating the issue where some users may have problems with generating reports for older data sets.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/15/2024 12:47PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/01/2023 04:37PM

A fix has been implemented and we're currently monitoring how it performs. We will update again once we've completed the testing and monitoring.

Thank you.

IDENTIFIED about 2 years ago - at 11/30/2023 10:29AM

We are continuing to work on this issue. We will provide further updates during the day.
Thank you.

IDENTIFIED about 2 years ago - at 11/28/2023 08:04PM

We are continuing to work on resolving this issue.

IDENTIFIED about 2 years ago - at 11/28/2023 12:22PM

We are still working on the issue. We have identified what is causing the issue and our staff is actively working on restoring a fully operational fix.

INVESTIGATING about 2 years ago - at 11/28/2023 07:54AM

We are currently investigating the issue where some users may have problems with generating reports for older data sets.

Latest Syncplicity outages

Service disruption - US region - about 2 months ago
[EU] Incident with the MYS Syncplicity Search Functionality - over 1 year ago
Events API intermittent service interruption [US] - over 1 year ago
www.syncplicity.com service interruption - almost 2 years ago
MySite US Service Interruption - almost 2 years ago

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