Outage in SysAid

Basic authentication in MS Exchange Online deprecation

Resolved Minor
October 13, 2022 - Started over 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

Because Microsoft no longer supports basic authentication protocols (SMTP, IMAP, POP), some of our clients may experience issues with the email integration service in certain situations. You can review Microsoft's announcement at this link: Clickable link The following Community post provides more details and suggestions for remediation - Clickable link
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 10/13/2022 05:31PM

Because Microsoft no longer supports basic authentication protocols (SMTP, IMAP, POP), some of our clients may experience issues with the email integration service in certain situations.

You can review Microsoft's announcement at this link:

Clickable link


The following Community post provides more details and suggestions for remediation -

Clickable link

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