Outage in Talkdesk
Virtual Agent error rate
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Mitigation steps have been performed. We are seeing improvements on our end. We will provide an update in 15 minutes or sooner.
Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.
Our engineering team has been engaged on the incident resolution. We are still working to resolve this behavior. We will provide an update in 15 minutes or sooner.
We are observing an increase in error rate in US region since 20:40 UTC causing calls in studio flow that us Virtual agent to have dead air. We will provide an update as soon as we have more details.
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