Outage in Talkdesk
Inbound and Outbound PCI calls degraded performance
Resolved Minor
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Outage Details
The Talkdesk voice service provider has been engaged in the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/01/2025 06:53PM
This incident has been resolved.
MONITORING
about 1 month ago - at 04/01/2025 06:30PM
A fix has been implemented by our voice service provider, and we are seeing recovery on our systems. Updates will be provided at the earliest opportunity.
IDENTIFIED
about 1 month ago - at 04/01/2025 06:22PM
We are working with our voice service provider on the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.
IDENTIFIED
about 1 month ago - at 04/01/2025 05:56PM
Mitigation measures are in progress, and we are seeing recovery in our systems. A subset of customers may experience some inbound/outbound call failures. Updates will be provided at the earliest opportunity.
MONITORING
about 1 month ago - at 04/01/2025 05:48PM
Mitigation measures are in progress, and we are seeing recovery in our systems. A subset of customers may experience some inbound/outbound call failures. Updates will be provided at the earliest opportunity.
IDENTIFIED
about 1 month ago - at 04/01/2025 05:30PM
The Talkdesk voice service provider has been engaged in the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.
Latest Talkdesk outages
Webchats and SMS degraded performance - 20 days ago
Outbound calls degraded performance - about 1 month ago
Subset of Inbound and Outbound calls not connecting - about 1 month ago
Virtual Agent error rate - about 1 month ago
Subset of Inbound Calls with no audio - about 1 month ago
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