Outage in Talkdesk

Live reporting Degraded performance in the EU region

Resolved Minor
May 23, 2025 - Started 6 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing degraded performance with several Widgets in Live reporting in the EU deployment region. Inbound and Outbound calls are not affected. Mitigation measures are currently in progress. We will provide an update in 30 minutes or sooner.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/23/2025 12:45PM

This incident has been resolved.

MONITORING 6 days ago - at 05/23/2025 09:22AM

Mitigation measures were applied, and Live Dashboards are currently updating in real time. Historical data reports may contain inaccuracies. Mitigation efforts are underway to correct this data. We will provide an update as soon as possible.

MONITORING 6 days ago - at 05/23/2025 08:47AM

Mitigation measures were applied and we are seeing the system recover. We will provide an update as soon as possible.

IDENTIFIED 6 days ago - at 05/23/2025 08:11AM

We are experiencing degraded performance with several Widgets in Live reporting in the EU deployment region. Inbound and Outbound calls are not affected. Mitigation measures are currently in progress. We will provide an update in 30 minutes or sooner.

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