Outage in Talkdesk
Inbound and Outbound Call degraded performance for Brazilian numbers
Resolved MinorIncident Report
We are observing Call degradation for Inbound and Outbound calls in the LATAM region, specifically for Brazilian numbers since 17:15 UTC. US or EU numbers are not impacted. We are working with our Carrier Partner to resolve this issue on their end. We will provide an update as soon as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/17/2025 03:13AM
The incident is now resolved.
MONITORING
12 months ago - at 05/17/2025 03:03AM
We have completed mitigation measures alongside our carrier. We are seeing improvements on our end and will continue to monitor. We will provide an update as soon as we have full recovery.
IDENTIFIED
12 months ago - at 05/17/2025 01:54AM
We are still working with our carrier to resolve this issue. Mitigation measures are still in progress. We expect to have recovery soon. We will update as soon as we are able to.
IDENTIFIED
12 months ago - at 05/16/2025 11:39PM
We are still working with our carrier to resolve this issue. Mitigation measures are still in progress. We expect to have recovery soon. We will update as soon as we are able to.
IDENTIFIED
12 months ago - at 05/16/2025 10:06PM
We are still working with our carrier to resolve this issue. Mitigation measures are still in progress. We expect to have recovery soon. We will update you within the hour.
IDENTIFIED
12 months ago - at 05/16/2025 09:01PM
We are still working with our carrier to resolve this issue, and we are implementing mitigation measures. We expect to have recovery soon. We will update you within the hour.
IDENTIFIED
12 months ago - at 05/16/2025 08:43PM
We are still working with our carrier to resolve this issue. We will update you with more details as soon as we can.
IDENTIFIED
12 months ago - at 05/16/2025 07:05PM
Our Carrier Partner has confirmed that a hardware issue is causing this degradation. We are working with them to resolve this issue as soon as possible. We will update you with more details as soon as we can.
IDENTIFIED
12 months ago - at 05/16/2025 06:41PM
We are observing Call degradation for Inbound and Outbound calls in the LATAM region, specifically for Brazilian numbers since 17:15 UTC. US or EU numbers are not impacted. We are working with our Carrier Partner to resolve this issue on their end. We will provide an update as soon as we learn more.
Latest Talkdesk outages
Transient API failures with our CPaaS Provider in our US Region - about 2 months ago
Transient impact over Inbound and Outbound Calls - 3 months ago
Impact on Outbound calls in our US Region - 3 months ago
Transient failures on Inbound and Outbound in EU Region - 5 months ago
Impact on Inbound and Outbound on US and Canada Region - 6 months ago
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