Outage in Talkdesk

Subset of Inbound Calls with no audio

Resolved Minor
March 24, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are observing some inbound calls with no Audio in multiple regions. This issue impacts only a subset of inbound calls. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/24/2025 09:06AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/24/2025 08:59AM

Mitigation measures are still in progress, our engineering team has been engaged in the incident resolution. We will provide an update in 15 minutes or sooner.

IDENTIFIED about 2 months ago - at 03/24/2025 08:57AM

Mitigation measures are still in progress, our engineering team has been engaged in the incident resolution. We will provide an update in 15 minutes or sooner.

IDENTIFIED about 2 months ago - at 03/24/2025 08:41AM

Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.

IDENTIFIED about 2 months ago - at 03/24/2025 08:27AM

Our engineering team has been engaged in the incident resolution. Mitigation measures are currently in progress. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 2 months ago - at 03/24/2025 08:20AM

We are observing some inbound calls with no Audio in multiple regions. This issue impacts only a subset of inbound calls. We will provide an update as soon as we have more details.

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