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Outage in Talkdesk

Outbound calls degraded performance for UK phone numbers

Resolved Minor
July 25, 2025 - Started 9 months ago - Lasted about 12 hours
Official incident page

Incident Report

Outbound calls are intermittently failing, this behaviour is only affecting calling UK phone numbers. Our carrier partners have confirmed that it is a UK local issue. We will provide an update as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/25/2025 10:44PM

This incident has been resolved.

MONITORING 9 months ago - at 07/25/2025 09:01PM

We are observing recovery from call failures affecting a subset of phone numbers in the United Kingdom. We will continue to monitor the situation to ensure full service recovery. We will provide an update as soon as possible.

IDENTIFIED 9 months ago - at 07/25/2025 07:50PM

Our carrier partners are still working with the local carrier for mitigation measures for the outbound failures to a subset of numbers in the United Kingdom. We will update as soon as we receive more information.

IDENTIFIED 9 months ago - at 07/25/2025 06:58PM

Our carrier partners are still working with the local carrier for mitigation measures for the outbound failures to a subset of numbers in the United Kingdom. We will update as soon as we receive more information.

IDENTIFIED 9 months ago - at 07/25/2025 05:14PM

Our carrier partners are still working with the local carrier for mitigation measures for the outbound failures to a subset of numbers in the United Kingdom. We will update as soon as we receive more information.

IDENTIFIED 9 months ago - at 07/25/2025 04:10PM

Our carrier partners are still working with the local carrier for mitigation measures for the outbound failures to a subset of numbers in the United Kingdom. We will update as soon as we receive more information.

IDENTIFIED 9 months ago - at 07/25/2025 02:04PM

Our carrier partners are still working with the local carrier for mitigation measures for the outbound failures to a subset of numbers in the United Kingdom. We will update as soon as we receive more information.

IDENTIFIED 9 months ago - at 07/25/2025 12:15PM

Our carrier partners are still working with the local carrier for mitigation measures for the outbound failures to a subset of numbers in the United Kingdom. We will update as soon as we receive more information.

IDENTIFIED 9 months ago - at 07/25/2025 10:50AM

Outbound calls are intermittently failing, this behaviour is only affecting calling UK phone numbers. Our carrier partners have confirmed that it is a UK local issue. We will provide an update as soon as possible.

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