Outage in Talkdesk
Call Controls Degraded Performance and Calls not being assigned
Resolved MinorIncident Report
We are currently investigating degraded performance on Call Controls, and some calls are being rejected or not assigned to agents in the US region. We will provide an update as soon as we have more details.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/10/2025 12:15AM
This incident has been resolved.
MONITORING
10 months ago - at 07/10/2025 12:05AM
Mitigation measures were applied, and we are currently seeing system recover. We will continue to monitor and provide an update as soon as possible.
IDENTIFIED
10 months ago - at 07/09/2025 11:58PM
Mitigation measures are in progress, a subset of customers in the US region may be experiencing call controls degraded performance, and some calls may be rejected or not assigned to agents. We will provide an update as soon as we have more details.
INVESTIGATING
10 months ago - at 07/09/2025 11:43PM
We are currently investigating degraded performance on Call Controls, and some calls are being rejected or not assigned to agents in the US region. We will provide an update as soon as we have more details.
Latest Talkdesk outages
Transient API failures with our CPaaS Provider in our US Region - about 2 months ago
Transient impact over Inbound and Outbound Calls - 3 months ago
Impact on Outbound calls in our US Region - 3 months ago
Transient failures on Inbound and Outbound in EU Region - 5 months ago
Impact on Inbound and Outbound on US and Canada Region - 6 months ago
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