Outage in Talkdesk

Outbound calls degraded performance for UK phone numbers

Resolved Minor
July 24, 2025 - Started 11 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Outbound calls are intermittently failing, this behavior is only affecting UK phone numbers. We are currently investigating the issue with our Carrier partners. We have confirmed that it is a UK local issue. We will provide an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 07/25/2025 12:12AM

This incident has been resolved.

MONITORING 11 days ago - at 07/24/2025 11:43PM

We are still observing recovery on Call Failures to A Subset Of Phone Numbers in the EU region. We will continue to monitor to ensure full service recovery. We will provide an update as soon as possible

MONITORING 11 days ago - at 07/24/2025 10:13PM

We are observing recovery on Call Failures to A Subset Of Phone Numbers in the EU region. We will continue to monitor to ensure full service recovery. We will provide an update as soon as possible

IDENTIFIED 11 days ago - at 07/24/2025 09:11PM

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

IDENTIFIED 11 days ago - at 07/24/2025 07:58PM

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

IDENTIFIED 11 days ago - at 07/24/2025 06:57PM

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

IDENTIFIED 11 days ago - at 07/24/2025 05:57PM

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

IDENTIFIED 11 days ago - at 07/24/2025 04:57PM

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

IDENTIFIED 11 days ago - at 07/24/2025 03:18PM

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

IDENTIFIED 11 days ago - at 07/24/2025 02:26PM

Outbound calls are intermittently failing, this behavior is only affecting UK phone numbers. We are currently investigating the issue with our Carrier partners. We have confirmed that it is a UK local issue. We will provide an update as soon as possible.

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