Outage in Talkdesk

Outbound calls degraded performance

Resolved Minor
April 01, 2025 - Started 15 days ago - Lasted 28 minutes
Official incident page

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Outage Details

We are observing degraded performance in Outbound calls in the US and EU regions. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/01/2025 10:46AM

At this point, the system is back to normal values, and the customers should not be experiencing any degraded performance. Incident resolved.

MONITORING 15 days ago - at 04/01/2025 10:39AM

Mitigation steps were applied, and we are currently seeing recovery. We will provide an update in 15 minutes or sooner.

IDENTIFIED 15 days ago - at 04/01/2025 10:28AM

Our engineering team has been engaged in the incident resolution. Only the US region is currently being affected. We will provide an update in 15 minutes or sooner.

INVESTIGATING 15 days ago - at 04/01/2025 10:20AM

We are observing degraded performance in Outbound calls in the US and EU regions. We will provide an update as soon as we have more details.

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