Outage in Talkdesk
Webchats and SMS degraded performance
Resolved Minor
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Outage Details
We are observing degraded performance with Webchat and SMS in US and EU regions since 20:18 UTC, causing errors for users. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/17/2025 10:22PM
This incident has been resolved.
MONITORING
22 days ago - at 04/17/2025 10:09PM
Our partner has completed the mitigation measures, and they are seeing some recovery on their end. We are monitoring our systems to ensure a smooth recovery. We will provide an update in 15 minutes or sooner.
IDENTIFIED
22 days ago - at 04/17/2025 09:58PM
Our partner is still working on completing the mitigation measures. We will provide an update in 15 minutes or sooner
IDENTIFIED
22 days ago - at 04/17/2025 09:42PM
Our partner is still working to apply mitigation measures. We will provide an update in 15 minutes or sooner.
IDENTIFIED
22 days ago - at 04/17/2025 09:26PM
Our partner has identified the root cause and is now applying mitigation measures. We will provide an update in 15 minutes or sooner.
IDENTIFIED
22 days ago - at 04/17/2025 09:16PM
We are still working with our partner to recover the functionality. We will provide an update in 15 minutes or sooner.
IDENTIFIED
22 days ago - at 04/17/2025 09:12PM
We are still working with our partner to recover the functionality. We will provide an update in 15 minutes or sooner.
IDENTIFIED
22 days ago - at 04/17/2025 08:57PM
Our engineering team is currently working with our partner on the incident resolution. Users are unable to send Webchats and SMS's in the US and EU regions. We will provide an update in 15 minutes or sooner.
INVESTIGATING
22 days ago - at 04/17/2025 08:34PM
We are observing degraded performance with Webchat and SMS in US and EU regions since 20:18 UTC, causing errors for users. We will provide an update as soon as we have more details.
Latest Talkdesk outages
Inbound and Outbound PCI calls degraded performance - about 1 month ago
Outbound calls degraded performance - about 1 month ago
Subset of Inbound and Outbound calls not connecting - about 1 month ago
Virtual Agent error rate - about 1 month ago
Subset of Inbound Calls with no audio - about 2 months ago
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