Outage in TeamViewer

DEX Client Connectivity issues with West Europe 1

Resolved Minor

March 03, 2026 - Started about 15 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

TeamViewer experienced client connectivity issues with their West Europe 1 switch infrastructure, causing client disconnections over a 3.2-hour period. Affected clients were able to reconnect automatically during the incident. The issue was resolved after implementing a fix and monitoring the results.

We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 03/03/2026 07:14PM

This incident has now been resolved. No further connectivity issues have been observed.

MONITORING about 13 hours ago - at 03/03/2026 05:57PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 15 hours ago - at 03/03/2026 04:01PM

We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure.
Clients will reconnect automatically.
We will keep you updated with the status of this issue.

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