Performance Degradation - CiAnywhere / ANZ Region

Monitoring throughout the day has proven the actions taken yesterday were successful.
We will follow up with root cause and post mortem in the next 14 days.

Thank you for your continued support and feedback

We have applied the changes to mitigate the issue and are continuously monitoring.

We sincerely apologise for any inconvenience this disruption may have caused. Your patience and understanding during this time have been greatly appreciated.

We've pinpointed an additional change necessary to finalise the fix. We anticipate this will be completed within the next 2 hours.

The next update will be provided within 2 hours or sooner.

Thank you.

70% of CiA App servers have been recycled, with the remaining 30% currently in progress.

We'll provide another update within the next 60 minutes.

Thank you.

We are continuing to roll out the fix.

We will provide another update within the next 60 minutes.

Thank you.

Our engineers have identified the issue and are in the process of applying a fix.

The next update will be in 60 mins

Thank you.

We have identified a selection of customer environments experiencing performance degradation within ANZ.

Our engineers are currently investigating the root cause.

We will provide another update within the next 60 minutes.

Thank you.