Outage in TechnologyOne

Unable to Access Ci in the Cloud - ANZ Region / All Release

Resolved Major
May 22, 2024 - Started 8 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We have identified a selection of customer environments experiencing issues connecting to Ci in the Cloud. Impacted customers would see an error notification as "Failure HSF: 500 Internal Server Error" when accessing Ci Our engineers have identified the issue and are currently working towards restoring the services. We shall provide an update in the next 60 minutes or sooner if new information arise.
Components affected
TechnologyOne Ci in the Cloud
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/22/2024 11:02PM

After monitoring the fix implemented for a period of time, we shall now proceed to resolve this incident.

We thank you and apologise for any inconvenience caused. Thank you.

MONITORING 8 months ago - at 05/22/2024 01:56AM

We have applied the required fix to restore Ci services back to standard operating levels. We shall continue to monitor the performance of the applied fix before resolving this incident.

IDENTIFIED 8 months ago - at 05/22/2024 01:35AM

We have identified a selection of customer environments experiencing issues connecting to Ci in the Cloud. Impacted customers would see an error notification as "Failure HSF: 500 Internal Server Error" when accessing Ci

Our engineers have identified the issue and are currently working towards restoring the services.

We shall provide an update in the next 60 minutes or sooner if new information arise.

Latest TechnologyOne outages

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UK - Service Degradation for Timetabling & Scheduling Non Production - 2 months ago
DP Service Degradation for customers across all releases - 3 months ago

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