SaaS Service Degradation for a subset of customers / ANZ Region / All Release

After 48 hours monitoring this incident is now resolved.

We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion.

We apologise for how you and your business may have been affected by this incident.

The issue has been identified and a fix has been implemented overnight. Our team will continue to monitor this before resolving the incident.

Investigation is still in progress. Next update shall be provided once we have identified the cause and potentially a fix for this incident. Thank you for your patience.

Our team of engineers are actively investigating this issue. We shall aim to provide you with an update in the next 60 minutes or sooner if new information becomes available. Thank you

We are continuing to investigate this issue. We shall aim to provide you with an update in the next 60 minutes or sooner if new information becomes available. Thank you for your patience while we address this incident. Thank you

We are investigating an issue impacting service for the ANZ Region across all releases

A subset of customers in ANZ Region for 22B/23A/23B/24A Release are experiencing sub-optimal performance.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.