Outage in TechnologyOne

Unable to access Ci / EF / ES for a subset of customers - UK Region

Resolved Major
June 13, 2024 - Started about 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

Our team is troubleshooting an issue impacting Ci / EF and ES access for the UK region. A subset of customers are experiencing intermittent 404 and 504 errors. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Components affected
TechnologyOne Ci in the Cloud
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 06/13/2024 11:03PM

This incident has been resolved.

MONITORING about 1 year ago - at 06/13/2024 01:15PM

A fix has been implemented and we are monitoring results. Users are recommended to clear their cache/cookies

IDENTIFIED about 1 year ago - at 06/13/2024 12:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 06/13/2024 09:39AM

Our team is troubleshooting an issue impacting Ci / EF and ES access for the UK region.

A subset of customers are experiencing intermittent 404 and 504 errors.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

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