Outage in TechnologyOne

Unable to access Ci for a subset of Timetabling & Scheduling Users

Resolved Major
September 30, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team are currently investigating problems with launching SDB's and ESDB's in the UK region. Further updates will be provided as more detail becomes available
Components affected
TechnologyOne User Experience
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/30/2024 09:21AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 09/30/2024 08:40AM

A fix is being deployed incrementally, services should return to normal in the next 10-15 minutes for affected environments.

IDENTIFIED 3 months ago - at 09/30/2024 08:24AM

The root cause of the problem has been identified and we are working towards a resolution.

INVESTIGATING 3 months ago - at 09/30/2024 08:07AM

Our team are continuing to investigate the root cause of the issue. Further updates will be posted as soon as new information becomes available.

INVESTIGATING 3 months ago - at 09/30/2024 07:39AM

Our team are currently investigating problems with launching SDB's and ESDB's in the UK region.

Further updates will be provided as more detail becomes available

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