Spatial Cloud Service Degradation for a subset of customers across all spatial releases

After 2 hours monitoring this incident is now resolved.

We apologise for how you and your business may have been affected by this incident.

Our team has verified the implementation of a fix is complete for the subset of customers on Spatial Cloud that have been affected by sub-optimal performance.

We will monitor the logs for the next 2 hours to ensure no further customers are impacted.

The fix that is currently being implemented remains on track for completion by 3pm AEST today.

Intramaps continues to be functional. Map Manager, Tile Engine and Config Manager are continuing to experience degraded performance and are likely to present with errors at times that can often be clicked through.

We will provide a further update at 3pm AEST, or sooner if new information becomes available.

A fix is currently being implemented. We expect the fix to be completed at approximately 3pm AEST today.

Intramaps continues to be functional. Map Manager, Tile Engine and Config Manager are continuing to experience degraded performance and are likely to present with errors at times that can often be clicked through.

We will provide a further update at 1pm AEST, or sooner if new information becomes available.

We are continuing to work on remediation.

Intramaps continues to be functional. Map Manager, Tile Engine and Config Manager are continuing to experience degraded performance and are likely to present with errors at times that can often be clicked through.

We will provide a further update at 9am AEST, or sooner if new information becomes available.

Further investigation has been undertaken and this issue is impacting a subset of customers on spatial cloud across ALL releases.

We have identified the issue on our data layer and continuing to work on remediation.

Intramaps appears to be functional however Map Manager, Tile Engine and Config Manager are continuing to experience degraded performance.

We will provide a further update in 2 hours, or sooner if new information becomes available.

Our team has identified the issue causing sub-optimal performance and are now working on a fix.

We will provide another update in 60 minutes, or sooner if new information becomes available.

We are investigating an issue impacting service for 2024A Spatial cloud.

A subset of customers for 2024A Spatial Cloud are experiencing sub-optimal performance.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.