DP Service Disruption for ALL customers / UK Region / ALL Releases

After 2 hours monitoring, this incident is now resolved.

We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future, and post here on completion.

We apologise for how you and your business may have been affected by this incident.

Our team has verified the implementation of a fix is complete.

We will monitor the logs for the next 2 hours to ensure no further impacts.

Our logs show a large increase in new DP jobs progressing.

We continue to apply mitigations, and the next update will be provided within 60 minutes or sooner.

Our investigation into the UK DP services is ongoing. We are currently examining logs for any errors and reviewing reports from customers.
Next update will be provided in 60 minutes, or sooner if new information becomes available.

Our investigation continues for the UK DP services however the logs are showing promising progress.

We will continue to apply mitigations, and next update will be provided in 60 minutes, or sooner if new information becomes available.

We are investigating an issue impacting the DP service for UK Region.

This will present as:

- Users see DP jobs as "submitted"
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.

We are applying mitigations and next update will be provided in 60 minutes, or sooner if new information becomes available.