Outage in Tedee

iOS app with enabled FaceID/TouchID crashes on start

Resolved Minor
April 17, 2024 - Started over 1 year ago
Official incident page

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Outage Details

Affected component: Mobile iOS App Affected iOS app version: 1.194.0 Users who updated iOS app to version 1.194.0 and had biometrics security features enabled (FaceID/TouchID) can have their apps crashing on launch. Workaround: If possible try to disable "Biometrics access" in Settings > Security ## Update: 12:00 Incident status: Identified We have detected the route cause of the problem and we are working on the fix. ## Update: 16:15 Incident status: Identified Fix was prepared and will be released in next app version ## Update: 18.04.2024 20:29 Incident Status: Resolved Fixed app version 1.194.1 is available in the Apple App Store.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/08/2024 07:40AM

Affected component: Mobile iOS App
Affected iOS app version: 1.194.0

Users who updated iOS app to version 1.194.0 and had biometrics security features enabled (FaceID/TouchID) can have their apps crashing on launch.

Workaround: If possible try to disable "Biometrics access" in Settings > Security

## Update: 12:00

Incident status: Identified

We have detected the route cause of the problem and we are working on the fix.

## Update: 16:15

Incident status: Identified

Fix was prepared and will be released in next app version

## Update: 18.04.2024 20:29

Incident Status: Resolved

Fixed app version 1.194.1 is available in the Apple App Store.

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