Outage in Tedee
iOS app with enabled FaceID/TouchID crashes on start
Resolved Minor
April 17, 2024 - Started about 2 years ago
Official incident page
Official incident page
Incident Report
Affected component: Mobile iOS App
Affected iOS app version: 1.194.0
Users who updated iOS app to version 1.194.0 and had biometrics security features enabled (FaceID/TouchID) can have their apps crashing on launch.
Workaround: If possible try to disable "Biometrics access" in Settings > Security
## Update: 12:00
Incident status: Identified
We have detected the route cause of the problem and we are working on the fix.
## Update: 16:15
Incident status: Identified
Fix was prepared and will be released in next app version
## Update: 18.04.2024 20:29
Incident Status: Resolved
Fixed app version 1.194.1 is available in the Apple App Store.
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RESOLVED
almost 2 years ago - at 05/08/2024 07:40AM
Affected component: Mobile iOS App
Affected iOS app version: 1.194.0
Users who updated iOS app to version 1.194.0 and had biometrics security features enabled (FaceID/TouchID) can have their apps crashing on launch.
Workaround: If possible try to disable "Biometrics access" in Settings > Security
## Update: 12:00
Incident status: Identified
We have detected the route cause of the problem and we are working on the fix.
## Update: 16:15
Incident status: Identified
Fix was prepared and will be released in next app version
## Update: 18.04.2024 20:29
Incident Status: Resolved
Fixed app version 1.194.1 is available in the Apple App Store.
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