Outage in Tedee

Lock/Unlock operations fail over the bridge

Resolved Major
February 29, 2024 - Started over 1 year ago
Official incident page

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Outage Details

Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app. WORKAROUND: (1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app. We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/29/2024 12:09PM

This incident has been resolved.

MONITORING over 1 year ago - at 02/29/2024 06:03AM

All services are operational. We are monitoring the situation.

INVESTIGATING over 1 year ago - at 02/29/2024 05:39AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 02/29/2024 05:31AM

Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.

WORKAROUND:

(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.


We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.

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