Outage in Tedee
Lock/Unlock operations fail over the bridge
Resolved Major
February 21, 2024 - Started about 2 years ago
Official incident page
Official incident page
Incident Report
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off.
(2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/21/2024 08:53PM
This incident has been resolved.
MONITORING
about 2 years ago - at 02/21/2024 05:37PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 02/21/2024 02:43PM
Microsoft has reported issues with Azure services. We are currently awaiting resolution from the Microsoft team.
INVESTIGATING
about 2 years ago - at 02/21/2024 02:20PM
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off.
(2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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