Outage in Tedee

Lock/Unlock operations fail over the bridge

Resolved Major

February 21, 2024 - Started about 2 years ago
Official incident page

Incident Report

Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app. WORKAROUND: (1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app. We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/21/2024 08:53PM

This incident has been resolved.

MONITORING about 2 years ago - at 02/21/2024 05:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 02/21/2024 02:43PM

Microsoft has reported issues with Azure services. We are currently awaiting resolution from the Microsoft team.

INVESTIGATING about 2 years ago - at 02/21/2024 02:20PM

Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.

WORKAROUND:

(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off.
(2) Avoid logging out from the app.

We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.

Latest Tedee outages

Lock/unlock operations fail over the bridge - about 15 hours ago

Lock/unlock operations fail over the bridge - about 1 year ago

ISSUE WITH SIGN IN/UP TO APP/PORTAL - almost 2 years ago

Lock/Unlock operations fail over the bridge - about 2 years ago

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