Outage in Tedee
Lock/Unlock operations fail over the bridge
Resolved Major
January 21, 2024 - Started over 2 years ago
Official incident page
Official incident page
Incident Report
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off.
(2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 01/21/2024 02:51PM
This incident has been resolved.
MONITORING
over 2 years ago - at 01/21/2024 09:51AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 01/21/2024 07:40AM
We have identified the issue. Due to the Azure Resource Manager failure customers may "experience errors when trying to access the Azure Portal and other Microsoft services".
https://azure.status.microsoft/pl-pl/status
INVESTIGATING
over 2 years ago - at 01/21/2024 06:48AM
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off.
(2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
Latest Tedee outages
Lock/unlock operations fail over the bridge - 24 days ago
Lock/unlock operations fail over the bridge - about 1 year ago
Lock/unlock operations fail over the bridge - about 1 year ago
ISSUE WITH SIGN IN/UP TO APP/PORTAL - about 2 years ago
Lock/Unlock operations fail over the bridge - about 2 years ago
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