Outage in Tekion

Awareness : Issue for Fixed Operations Service/Parts unable to upload signatures or media - Reoccurrence

Resolved Minor

November 04, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Tekion is aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app is reoccurring. Our team is actively investigating these issues and working to resolve them as quickly as possible. Workarounds: - You can attempt to complete your check-in using the web application, which is functioning normally. - If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings. We appreciate your patience and will provide further updates as soon as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/04/2025 05:52PM

The Tekion ARC Application Issue for Fixed Operations Service/Parts uploading media and capturing signatures has been Resolved. Tekion Engineering will continue to monitor. If you are experience any additional related issues, please contact Tekion Support at support@tekion.com or call 1-833-835-4662 for further assistance. Thank you.

IDENTIFIED 3 months ago - at 11/04/2025 04:10PM

Tekion is aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app is reoccurring. Our team is actively investigating these issues and working to resolve them as quickly as possible.

Workarounds:
- You can attempt to complete your check-in using the web application, which is functioning normally.
- If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings.

We appreciate your patience and will provide further updates as soon as they become available.

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