Outage in Tekion
Phone System Issue Notice
Resolved MinorIncident Report
Summary AI Generated
Tekion experienced a phone system outage caused by a vendor-related issue that prevented customers from reaching support by phone for 23 minutes. The outage affected multiple platform components including CRM, Analytics, Payroll, Integrations, Accounting, Parts, Retail, Service, and Core systems. The vendor resolved the underlying issue and phone system functionality was restored.
We are currently experiencing an issue with our phone system due to a vendor-related outage. This is not a Tekion platform issue. The issue has been identified, and our vendor is actively working on a solution.
In the meantime, please contact us via email at support@tekion.com or chat in for assistance.
We appreciate your patience and understanding.
Components affected
Tekion Accounting Tekion Parts Tekion Retail Tekion Service Tekion Core Tekion Analytics Tekion CRM Tekion Payroll Tekion IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/20/2026 03:08PM
The issue that impacted our phone system has been resolved.
MONITORING
12 days ago - at 04/20/2026 02:45PM
We are currently experiencing an issue with our phone system due to a vendor-related outage. This is not a Tekion platform issue. The issue has been identified, and our vendor is actively working on a solution.
In the meantime, please contact us via email at support@tekion.com or chat in for assistance.
We appreciate your patience and understanding.
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