Outage in Tekion
Live Support Chat Unavailable
Resolved MinorIncident Report
Summary AI Generated
Tekion's Live Support Chat functionality experienced an outage that prevented users from accessing chat-based customer support across all platform components including CRM, Analytics, Payroll, and other core services. Users were directed to use alternative support channels (phone and email) during the 55-minute incident. The issue was resolved after implementing a fix and monitoring the results.
We are currently experiencing an issue impacting our Live Chat functionality within Support and are actively investigating and working to resolve the issue as quickly as possible.
At this time, we kindly ask that you do not use the Live Chat feature, as it may not function as expected.
For immediate assistance, please reach out to our Support team through the following channels:
Phone: 833-835-4662
Email: Support@Tekion.com
We appreciate your patience and will provide updates as more information becomes available.
Components affected
Tekion Accounting Tekion Parts Tekion Retail Tekion Service Tekion Core Tekion Analytics Tekion CRM Tekion Payroll Tekion IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/16/2026 04:29PM
This issue is now resolved.
MONITORING
15 days ago - at 04/16/2026 03:57PM
A fix has been implemented and we are monitoring the results
IDENTIFIED
15 days ago - at 04/16/2026 03:37PM
We are currently experiencing an issue impacting our Live Chat functionality within Support and are actively investigating and working to resolve the issue as quickly as possible.
At this time, we kindly ask that you do not use the Live Chat feature, as it may not function as expected.
For immediate assistance, please reach out to our Support team through the following channels:
Phone: 833-835-4662
Email: Support@Tekion.com
We appreciate your patience and will provide updates as more information becomes available.
Latest Tekion outages
Slowness in Retail - 1 day ago
F&I Menu Issues - 3 days ago
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Phone System Issue Notice - 11 days ago
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