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Outage in Tekion

Issue Resolved: Forms Printing Restored

Resolved Minor
February 18, 2026 - Started about 2 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are aware of an issue affecting the printing of certain Forms. Our Engineering team is actively investigating and working to resolve the matter at the earliest. We will continue to provide updates as progress is made. We apologize for any inconvenience this may cause. Sincerely, Tekion Support
Components affected
Tekion Retail

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/19/2026 11:34AM

Update – This issue has been resolved.

Printing for impacted dot-matrix and blank laser forms is now functioning normally. Engineering has implemented a fix, and we are continuing to monitor to ensure stability.

We apologize for the disruption and appreciate your patience. If you have any questions or concerns related to this issue, please reach out to the Tekion Support Team.

Sincerely,

Tekion Support

IDENTIFIED about 2 months ago - at 02/18/2026 07:47PM

Issue Identified: Some Forms Not Printing

Update – We are continuing to investigate this issue.
 We are aware of an issue impacting dot-matrix and blank laser form printing for certain Forms. Engineering is actively working on a resolution.

Current workaround:
 Where operationally feasible, we recommend handwriting or typewriting on pre-printed forms until printing functionality is restored.

We will continue to provide updates as progress is made. We apologize for the disruption and appreciate your patience.

Sincerely,
Tekion Support

INVESTIGATING about 2 months ago - at 02/18/2026 06:31PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 02/18/2026 06:25PM

We are aware of an issue affecting the printing of certain Forms. Our Engineering team is actively investigating and working to resolve the matter at the earliest. We will continue to provide updates as progress is made.

We apologize for any inconvenience this may cause.

Sincerely,

Tekion Support

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