Outage in Tekion

eContracting Issue: RouteOne Contract Submissions Failing/Delayed

Resolved Minor

March 16, 2026 - Started 10 days ago - Lasted 11 minutes
Official incident page

Incident Report

Summary AI Generated

Tekion's eContracting service experienced an issue that prevented contracts from being successfully sent to RouteOne, causing contract submissions to fail or be delayed. The problem affected the Retail component and impacted users' ability to complete contract submissions through the RouteOne integration. The issue was resolved after 11 minutes, with contract submissions restored to normal functionality.

We are aware of an issue impacting eContracting that is preventing contracts from being successfully sent to RouteOne. Our team has identified the problem and is actively working to resolve it as quickly as possible. In the meantime, contract submissions to RouteOne may fail or be delayed. We will provide another update within the next hour, or sooner if we have additional information to share. Thank you for your Patience

Components affected

Tekion Retail

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 03/16/2026 03:32PM

This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne.

If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team.

Thank you for your patience and cooperation.

INVESTIGATING 10 days ago - at 03/16/2026 03:24PM

We are aware of an issue impacting eContracting that is preventing contracts from being successfully sent to RouteOne. Our team has identified the problem and is actively working to resolve it as quickly as possible. In the meantime, contract submissions to RouteOne may fail or be delayed.
We will provide another update within the next hour, or sooner if we have additional information to share.

Thank you for your Patience

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