Outage in Tekion
CANADA DEALERS ONLY - Rates & Programs not loading for multiple lenders
Resolved MinorIncident Report
Summary AI Generated
Tekion experienced an issue where rates and programs failed to load for multiple lenders, affecting Canadian dealers' retail operations. Users were able to work around the problem by manually calculating rates within deals. The engineering team deployed a fix after 39 minutes to restore full functionality.
We are currently experiencing an issue where rates and programs are not loading for multiple lenders. Our engineering team is actively working to resolve this as quickly as possible.
In the meantime, a workaround is available: rates can be manually calculated within the deal.
Components affected
Tekion RetailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 03/18/2026 08:54PM
Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.
INVESTIGATING
28 days ago - at 03/18/2026 08:20PM
We are currently experiencing an issue where rates and programs are not loading for multiple lenders. Our engineering team is actively working to resolve this as quickly as possible.
In the meantime, a workaround is available: rates can be manually calculated within the deal.
Latest Tekion outages
Service Disruption: PDF Generation - 28 days ago
Tekion CRM is experiencing delays with lead activity, communications and appointment - about 1 month ago
Retail Application - Deal Loading Slowness - about 2 months ago
CRM - Delays with Lead Assignment Triggers - about 2 months ago
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